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Manager – Custom Fitting

Recognized as Canada’s Home of Golf, we have everything customers need to play their very best, including teams of talented associates from coast to coast who are devoted to the game and in-store experience. Since 1999, we’ve been inspiring golf fans from far and wide to learn, try, buy, and experience everything they need to play and improve their game.

Our big box stores, which average 18,000 square feet, carry a wide selection of all the top brand names in clubs, bags and balls, to footwear, apparel, and accessories.

We don’t only welcome our customers to shop our best brands, but we encourage them to experience the brands we carry too. Our experienced staff and golf simulators provide an experience our customers crave and why golfers love to visit any one of 47 stores.

As a Golf Town team member and expert in golf, you’ll live and breathe our vision in elevating our brand and customer experience, and you'll get to be a part of growing the game in our communities. You’ll enjoy working in a fun, fast paced environment and keeping up with the latest and greatest in golf. Inspiring and connecting with our customers through our shared passion for the game is the fun part, and why we all love contributing to a great place to shop and a great place to work.

Location

Golf Town Laird Drive - Toronto, Ontario

Posted

2021-05-19

Deadline

2021-06-11

Job Summary

The Manager – Custom Fitting is responsible for the day-to-day operations of the custom fitting centre (“CFC”). The CFC is a state-of-the-art custom fitting facility with multiple private custom fitting bays, putter fitting studio, a vast selection of fitting tools and components from the top brands in golf and powered by the best technology in the game.

The Manager – Custom Fitting will perform custom fittings on- and off-site, manage the appointment schedule, host club fitting events (virtual and in-person), and provide training, support, and continuing education to Golf Town’s roster of current and aspiring Master Club Fitters. Most importantly, they will be responsible for ensuring that Golf Town’s premium custom fitting experience is best-in-class.

The successful candidate will be an expert in the game of golf, its products and services; have an extensive background in club fitting; a thorough understanding of the golf swing; and a proven knowledge of the science of golf as it relates to club performance, custom fitting, tools and technology.

Responsibilities

Custom Fitting:

Deliver best-in-class club fitting experience to Golf Town’s customers
Assist in planning and coordinating the training schedule with the National Training Manager (“NTM”)
Work with the NTM and merchandising teams to maintain the correct assortment of custom club fitting products and tools
Liaise with other departments as required (e.g., marketing, visual, etc.) to ensure the CFC reaches and exceeds its objectives
Develop and maintain effective partnerships with customers, colleagues, and vendors
Oversee all aspects of the CFC’s custom fitting process, policies and procedures, and identify opportunities for improvements
Manage the custom order process from purchase date to delivery to ensure SLA’s are met; and communicate any order delays to the customer
Stay up-to-date on vendor stock outs and backorders to improve operation of the CFC and Golf Town’s custom fitting process
Make recommendations to the NTM on ways to improve the CFC and Golf Town’s custom fitting process – e.g. customer service, fitting tools and methods, new technologies, etc.
Assist the NTM with trouble shooting technology issues at the CFC and stores as required
Order office, store and other supplies for the CFC as required
Performs other responsibilities as required

Facilitation:

Run in-store product knowledge, training sessions and workshops.
Facilitate training on custom fitting, product knowledge, and technology in-person and remotely (e.g. webinars, conference calls, e-learning, etc.) and multi-media presentations (images, audio, and video).
Administer “Master Fitter Certification” sessions

Qualifications

Must be an avid golfer with strong technical knowledge of equipment.
Experienced (“Master” level) club fitter (vendor, green grass, or retail) with demonstrated proficiency in club fitting and club-building
Experience with various club fitting and launch monitor technologies, including set up, calibration and troubleshooting
Foresight Peak Level 1 Certified or similar launch monitor certification an asset
In-depth knowledge of golf club delivery and golf swing mechanics
PGA of Canada designation an asset or demonstrated ability to pass the PGA of Canada Playing Ability Test
5+ years’ experience in club fitting
1-3 years’ management experience – preferably within a retail environment
Experience and/or working knowledge of retail operations
Superior organization, planning and time-management skills
Excellent communication skills – both written and oral, to all levels of the organization
Demonstrated ability to work independently with minimal supervision
Travel required (~25%)
Ability to speak French an asset

Compensation

To be negotiated

Benefits/Perks

To be negotiated

PGA of Canada Specialization

Teaching

PGA of Canada Specialization

Coaching

PGA of Canada Specialization

Golf Operations

PGA of Canada Specialization

Management & Leadership

Course Website

<a href="https://www.golftown.com/"><strong>https://www.golftown.com/</strong></a>

Employment Duration

Full Time

Contact Information

Click here to apply!

Accommodation

We are an equal opportunity employer, and we are committed to creating an accessible and inclusive organization as well as providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request.