Schedule of Events

Name

Outstanding Member Service: Creating positive experiences and member loyalty

Type

Ontario Zone Education

Schedule

February 24, 2021 10:00:00 AM

Registration Deadline

February 24, 2021

# Registered

104 / 120

Customer experience is at the very heart of member retention, and growing a loyal green-fee following. This webinar begins with the core of customer experience, and critical areas of focus to ensure you and your team great consistently outstanding experiences.  

This session explores the path from outstanding first impressions to enduring member loyalty.  You will learn specific skills that you can share with your team for continually growing positive member relationships.

You will learn the surprisingly high cost of one single lost member, and simple skills that can help your team recover from service failures.

We'll explore:

• The core of member service
  • Exploring the single most important message that your team needs to send to members in every interaction
     
• Understanding the three root characteristics of an outstanding service provider, and where you can focus to improve your member service
   
• The path from outstanding first impressions to enduring member loyalty
  • How to create positive first impressions every time - and continue to grow positive member relationships
     
• Dealing with unhappy customers
  • Two techniques for dealing with difficult customer situations

This is a 60-minute session + 15 minute Q&A

PGA of Ontario members in good standing who attend the webinar in real-time and submit the survey following the session (within 24-hours) will receive 3 Professional Recognition Program points.

Facilitated by The Belding Group of Companies Inc.